1. Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community, however it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
2. Why do your prices have ranges?
The prices will range on each floor plan depending on the amenities and updates done inside the apartment. Amenities include fireplace, lake view, vaulted ceilings, and washer dryer hook up. Updated units may include newer flooring, countertops, kitchen appliances, lighting, and faucets.
3. What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card. All application fees are nonrefundable.
4. How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for application assistance during business hours.
5. Which utilities do I pay?
Residents are responsible for gas and electric bills. These are sub-metered and the bills that arrive to you are your actual usage. Trash is billed with rent and is $5/month. Water/Sewer is also billed with rent and is $17 for a studio, $20 for loft or 1 bedroom, and $25 for 2 bedrooms or townhouses.
Lease and Resident Questions:
6. When is my rent payment due?
Rent is always due on or before the first of the month.
7. What day of the month am I liable for a late charge?
Rent is always due on the first and a $95 late fee is assessed on the 6th of every month (even Sundays and holidays).
8. How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You can also pay using WIPS (Walk-in payment services) at your local Walmart. Please see the office to get a WIPS card and for more information about payment locations
9. Who do I write the rent checks out to?
Please note that we no longer accept checks or money orders. Rent payments should be made online via your resident portal.
10. What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. We require a one-time nonrefundable $250 pet fee per pet. Monthly pet rent is $30 per dog or cat. Breed restrictions apply, please contact the office.
11. If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60 day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. This applies for any reason other than active-duty military orders.
12. How can I refer a friend?
If you love Old Farm Shores Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
13. If something needs to be repaired in my apartment, how do I report it?
You may call the office, or leave a message with our answering service if we are unavailable. You may also submit work orders online if you are enrolled in our online services.
14. There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily (a week or less) staying with you, please let the office know so we can accommodate for parking. If someone is permanently or semi-permanently (staying for longer than a week) moving in, they will need to fill out an application to be added to your lease agreement.
15. I will be moving out. What do I need to do?
We require a 60 day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
16. Do you have cable services?
Yes, there are a few cable companies that service this area.
17. Can I grill on property?
We allow only gas grills on the property. These may be used on the first floor only. No charcoal grills are prohibited on the property.
18. I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours you will need to contact a locksmith.
19. I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.